Shipping, Digital Delivery & Fulfillment Policy
01. Instant Digital Product Delivery
Make My Fame delivers purely digital goods and professional creative services. We do not dispatch physical postal parcels.
- Immediate On-Screen Access: Upon successful completion of payment via Razorpay, you will be redirected instantaneously to your secure Order Confirmation page featuring a direct, one-click Download Asset link.
- Automated Email Dispatch: Simultaneously, an automated confirmation email containing your permanent Order Receipt and authenticated download token will be delivered to your registered email address within 5 minutes of payment confirmation.
- Download Integrity: Digital assets are packaged in standard ZIP archives or provided via authenticated cloud storage links with 99.9% uptime.
02. Agency Creative & Technical SOW Fulfillment
Client retainers and custom engineering sprints are fulfilled according to agreed-upon Service Level Agreements (SLAs):
- Short-Form Video Production: Standard 24 to 48-hour turnarounds on initial video cuts from the time raw footage and assets are received.
- Web Development & SaaS Sprints: Agile 14-day production milestones delivered in private staging environments with automated continuous deployment.
- Delivery Portals: Deliverables are transmitted via secure Google Drive workspace, private GitHub repository access, or Notion client dashboards.
03. Delivery Support & Inquiries
If you do not receive your automated digital download email within 15 minutes of payment, please check your spam/promotions folder or reach out directly to our support desk:
Make My Fame Fulfillment Desk
Email: support@makemyfame.com
Direct Line: Available via WhatsApp on website
Average Response SLA: Under 2 Hours (Business Days)
Make My Fame Legal & Commercial Protection Notice
This document is governed by the Information Technology Act, 2000, Consumer Protection Act, 2019, and the Indian Contract Act, 1872. For legal inquiries or formal notices, email legal@makemyfame.com.